1) Returns/Refusals
· All returns require an RMA number that needs to be requested via email at rma@sawfishbaydistributing.com. All products returned without this authorization will be refused.
· All non-defective returns will be assessed a 10% restocking fee within 60days of purchase. Handling fees and freight charges are non-refundable. Non-defective product will only be accepted in re-sellable, new condition with all original packaging.
· Defective product can be returned to Sawfish Bay Distributing.com within 30 days of sale. After 30 days, defective product must be returned to the manufacturer under their individual guidelines. Upon receipt of the return, we will credit your account for merchandise costs – You are responsible for handling the transaction with your customer. If a replacement order is being sent, a new order must be placed that includes a new PO# and will be charged freight and handling fees. Handling fees and freight are non-refundable.
· All returns must be returned to Sawfish Bay Distributing.com freight prepaid regardless of reason.
· Sawfish Bay Distributing.com is not liable for any taxes, duties, freight or any other charges for products shipping outside the continental U.S. regardless of reason.
· You are responsible for all freight charges and return service charges on any refused orders. We will credit your account for all merchandise less 10% restocking fee. Freight charges and handling fees will not be refunded. A new Purchase Order is required for reshipments and will include freight and handling charges.
